Our full services portfolio enable us to provide integrated solutions that help you recognize value quickly by reducing costs and improving business agility.
Real time communication and collaboration is essential to make customers contented. Previously, online businesses used traditional methods like telephone calls, emails and messages to answer the questions of the customers. Live chat is the most viable solution to progress the business in a small budget.
moreEmail is a virtual communication system that has transformed the way companies conduct business. In today's world customer support relies heavily on email. With the advancement of businesses that do transactions online, the customer support by email is literally a great tool to manage your overall business and customer relations.
moreMany entrepreneurs have neither the resources nor the inclination to hire permanent staff to manage the administrative tasks that come with running a business. Be it booking keeping, online research, data entry, social tasks or scheduling. We provide a virtual solution to the needs of small businesses at an effective hourly rate.
moreTest drive our powerful capabilities and see how easy it is to amaze your customers with faster, more responsive service.
We offer 3 to 7 days Free Trial. Fully functional, no credit card required. You are under no obligation when you try our service. You can cancel at any time plus you keep all the leads. You have nothing to lose and everything to gain.
Training the agents on your website is a collaborative process. Our operators undergo rigorous training, and we will take a deep dive look into your business to ensure agents know the key information. The set-up process essentially involves following steps:
Let us understand your business needs and we will tell you how we can accomodate them. Our in-house professional copywriters gather FAQs from you and your web site and turn them into chat messaging guidelines that fit your brand’s tone and business objectives. This takes a day or two.
We train the agents for a week or more depending on the process so they are experts in your product or service. Your assigned account manager will review & revise the chat messaging guidelines with you until you feel comfortable with the approach and verbiage we will use with your customers.
After several mock tests, our agents take over your support and begin growing your business. Once we start interacting with customers on your site, you will have full access to our live chat software so you can give live feedback as well as see every chat transcript and performance reports.
We will pro-actively treat your customers as our own, and provide a seamless, first-class live website chat service 24 x 7.
Icon Experienced StaffWe only deploy experienced and well-informed live chat operators on your website to handle customers’ queries.
Icon Cost EffectiveManaged live chat service aren’t just for big business anymore. Our low price makes it affordable for everybody.
Icon Customer SatisfactionWe regularly receive over 95% satisfaction ratings from our happy clients because we save them time & money.