Do you want to maximize your revenue and minimize your expenses? Do you want to get access to specialized skills and services? Do you want to concentrate more on your core business?
If your answer is yes to any or all of the above questions, you might be interested in outsourcing. Outsourcing has several benefits. Outsource and take advantage of the benefits of offshore outsourcing.
Why Outsource Live Chat Support Services?
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Concentrate on core competencies - Outsourcing online chat support services can enable your organization to concentrate more on your company's core competencies. You can pay more attention to sales and marketing, while your customers' queries are answered by professionals on a 24x7x365 days basis.
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Get more information about your customers: Your organization can get more information about potential customers and what they are interested in. This critical information can help you to better understand what your customers are looking for.
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Answer queries immediately: Chat support has more advantages when compared to email support as your customers' queries are immediately answered and there is no need for follow-ups.
Outsourcing chat support can help you save on time, effort and resources, while seeing an increase in your revenue. Live chat can decrease the overall costs of customer support, especially given that it doesn’t require the use of telephones.Research from Forrester indicates that it can cost anywhere from upwards of $12 for a call to a rep vs $5 for a web chat, making it about 17% cheaper.
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Just as live chat provides a platform through which customers can contact your organization, it can also be used by your organization in contacting customers. By sending a quick chat message to visitors as they arrive at your site, and supplying them with information, special offers, or even a simple greeting to let them know that you are available to assist, you can make that first, most-valuable connection with potential clients who are showing interest in doing business.
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With the almost limitless supply of options available to the modern customer via the internet, business has never been more competitive. Live chat helps to set your business apart from the rest, giving customers the ability to connect with representatives, in a way that is immediate, direct and unintimidating. After all, a customer who is able to receive assistance via live chat is 3x more likely to buy a productthan one who is forced to alter his or her own schedule in order to comply with set hours of operation.
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All of these customer-targeted advantages result in a single gain that is more crucial to the success of your business than any other—loyalty. Simply put, customer loyalty cannot be bought; it has to be earned. By providing your customer with a simple and effective alternative to conventional support media, you’ll be giving them another reason to continue to do business with your company for years to come.
Why outsource to eHelpGLobal?
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At eHelpGlobal, we can provide you with a wide variety of live chat support services such as, force chat, pro active chat and visitor initiated chat. Our chat support professionals are trained to provide expert chat support services for customer services, technical support, lead generation, information on products/services, assistance in ordering, queries related to billing, order fulfillment, order verification and other order processing queries amongst others.
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We can provide your customers with expert and accurate live chat support services on a 24x7x 365 days basis. Your customers will be able to get immediate answers to their queries with our live chat support services. Our trained professionals can provide your customers with immediate information about your products/services. Our team has been trained to cross-sell and up-sell to customers. We can also provide you with detailed statistics/ reports and chat satisfaction surveys.
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Outsource chat support services to eHelpGlobal and benefit from an increase in revenue as more visitors to your website will be converted into prospects. Experience a shorter sales cycle as your customers' queries would be immediately addressed by our instantaneous chat support services. Our expert live chat support services can instill trust in your customers and this can lead to increased customer loyalty.
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We have trained our chat support team on all the latest chat software. In case, you would like us to use a different chat software, we can train our team to use the software of your choice. We can also suggest the best chat software to be used based on the volume and type of your business requirements
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Our chat systems are secure and are SSL based chat systems. Customers can leave in a message when offline. We have a canned response manager and our chat support executives can chat in multiple languages by using the multiple languages feature. Pages, links images and proactive messages can be sent seamlessly. Our chat systems can also support simultaneous chats with ease, and if required, we also offer high-quality video chat services for faster, better results. At Flatworld, we have a real-time site activity monitor that can monitor a large number of visitors. We can also track browsing history, visitor history, the time spent on a particular page and visitor browser type.
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Other reasons why our clients prefer to outsource chart support services to us: Cost-effective and professional chat support services Experienced, trained and qualified chat support professionals Live chat support services on a 24x7x365 Increase in revenue, customer satisfaction and customer loyalty
