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Akhil Walia
Founder & CEOLeads strategy, client relationships and the overall direction of eHELP GLOBAL. His experience spans customer operations, technology-enabled services and long-term international delivery.
About eHELP GLOBAL
Built from operations. Evolved through technology.
eHELP GLOBAL began operations in 2013 and has grown into a B2B technology and managed services company, with 24/7 contact center and business support at its operational core.
Our operating modelTechnology capability with hands-on execution.
We do not stop at recommendations. Our teams help implement, integrate, maintain and operate the systems and processes we support.
13+Years of eHELP GLOBAL operations
20+Years of leadership experience
80+Businesses served internationally
24/7Operational delivery capability
2Connected operating locations
Our story
More than two decades of leadership experience, and 13+ years of eHELP GLOBAL operations.
Founder Akhil Walia began working in BPO and customer operations in 2004, progressing from frontline service to senior responsibilities in client relations and training. eHELP GLOBAL operations began in 2013, initially as a sole proprietorship, and E HELP GLOBAL SERVICES was formally established as a partnership firm in 2016.
Over time, client needs expanded beyond contact center and customer support into enterprise systems, websites, integrations, infrastructure, automation, AI and digital growth. The business evolved with those needs while retaining 24/7 live human support and operational capability at its core.
2004Leadership experience begins in BPO and customer operations, building practical expertise in service delivery, team management and client communication.
2013eHELP GLOBAL begins operations with a focus on dependable remote support and day-to-day execution for international businesses.
2016E HELP GLOBAL SERVICES becomes a partnership firm, formalising the operating structure and long-term delivery model.
TodayTechnology, AI, digital growth and managed business services are delivered for international B2B clients through connected teams in Noida and Davao.
Leadership
Experienced people behind long-term client relationships.
Our management team combines client delivery, operations, workforce planning, business development and long-term strategy.
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Neha Arodiya
Co-Founder & General ManagerOversees general management, workforce coordination and recurring business administration. She supports continuity between client requirements and day-to-day team operations.
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Aadi Lohan
Project DirectorCoordinates client delivery, projects and operational implementation across service areas. His role connects requirements, teams, reporting and ongoing improvement.
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Latika Advani
Business DevelopmentSupports business development, administration and structured client follow-up. She helps organise enquiries, communication and the internal coordination behind new opportunities.
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Om Prakash
Executive DirectorProvides executive oversight and long-term operational guidance. His involvement supports governance, continuity and measured business development.
24/7 delivery
Multiple operating locations. One connected delivery model.
Our operations include Noida, India and Davao, Philippines. This multi-location model supports continuity and round-the-clock service delivery.
NoidaIndia
DavaoPhilippines
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