| LC-Starter | LC-Standard | LC-Pro | |
|---|---|---|---|
| Monthly Price in USD | $199 | $299 | $599 |
| Coverage per week (Hrs / Days) | 8 / 5 | 8 / 7 | 24 / 7 |
| Unlimited Replies | ✔ | ✔ | ✔ |
| Scheduled Reporting | ✔ | ✔ | ✔ |
| Free Setup & Software (Optional) | ✔ | ✔ | ✔ |
| Pro-active Chats | ✔ | ✔ | ✔ |
| Branding & Customization | ✔ | ✔ | |
| SSL & Card Masking | ✔ | ✔ | ✔ |
| Real Time Lead Escalation | ✔ | ✔ | ✔ |
| Implementation Time | 1 to 2 days | 2 to 3 days | 2 to 5 days |
| No Hidden Fee. No Contacts. Cancel Anytime. SLA
Service Level Agreements
, NDA
Non-Disclosure Agreements
, KB
Knowledge-base for Customer and Agents
, DID
Direct inward Calling Phone number or Toll-Free Number
and CRM
Customer Relationship Management Software
Available.24/7 Account Manager on Skype. |
All prices quoted above are for a single shared
Shared seat includes non-dedicated operator resources who work on multiple websites at the same time.
seat agent per month.For enterprises requiring priority
Priority seat includes semi-dedicated operator resources where during the busy hours they work on your website and during the off-peak hours same operator resources are applied to other businesses.
or dedicated
In this option the resources are fully dedicated to a business. Can be combined with shared or priority seat agents to meet the peak hours requirements.
agents support, or bespokecombo packages, kindly contact us for a custom quotation. |
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#Indicative Pricing for Basic Support. Pricing is customized based on factors like project complexity, chat volume, agent skillset and no. of hours or terms of contract.
Managed Virtual Assistant Pricing:
Any VA Support services that do not directly pertain to providing Live Chat or Email Support start at USD 3/HR.
Minimum Retainer: USD 21
SERVICES WE OFFER
Live Chat Support
Real time communication and collaboration is essential to make customers contented. Previously, online businesses used traditional methods like telephone calls, emails and messages to answer the questions of the customers. Live chat is the most viable solution to progress the business in a small budget.
moreEmail Ticket Support
Email is a virtual communication system that has transformed the way companies conduct business. In today's world customer support relies heavily on email. With the advancement of businesses that do transactions online, the customer support by email is literally a great tool to manage your overall business and customer relations.
moreVirtual Assistant
Many entrepreneurs have neither the resources nor the inclination to hire permanent staff to manage the administrative tasks that come with running a business. Be it booking keeping, online research, data entry, social tasks or scheduling. We provide a virtual solution to the needs of small businesses at an effective hourly rate.
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