1. Who we are
E HELP GLOBAL SERVICES, trading as eHELP GLOBAL, is a partnership firm based at C25/6 Kendriya Vihar-2, Sector 82, Noida, Uttar Pradesh 201304, India.
For personal information collected directly through this website or through our own business enquiries, E HELP GLOBAL SERVICES generally acts as the organisation deciding why and how that information is used. For some client services, we may instead process information on behalf of a client and follow that client's instructions and contractual requirements.
2. Information we collect
Depending on how you interact with us, we may collect:
- your name, business email address, company name, telephone number and job-related information;
- the contents of enquiries, proposals, applications and other communications you send to us;
- information needed to discuss, quote, deliver or administer services;
- technical information that may be recorded by our website hosting and security systems, such as IP address, browser information, date and time of access, referring pages and security logs;
- information you provide when applying for work or sending a CV; and
- information received from clients, suppliers and business contacts in the course of legitimate business operations.
Please do not submit sensitive personal information through the general website enquiry form unless it is genuinely necessary for your request.
3. How we use personal information
We may use personal information to:
- respond to enquiries and communicate with prospective or existing clients;
- prepare proposals, quotations, statements of work and service arrangements;
- provide, support, secure and improve our services and website;
- administer client, supplier, recruitment and business relationships;
- protect against spam, abuse, fraud, security incidents and misuse;
- meet legal, regulatory, tax, accounting and contractual obligations; and
- send business communications where permitted by law and consistent with your preferences.
The legal basis for processing depends on the context and may include taking steps at your request before entering a contract, performing a contract, compliance with legal obligations, legitimate business interests and consent where consent is required.
5. International processing
We work with clients and service providers in multiple countries. Personal information may therefore be accessed or processed outside the country where it was originally collected. Where required, we use contractual, organisational or technical measures appropriate to the relevant transfer and engagement.
6. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including business follow-up, service delivery, security, dispute resolution, contractual recordkeeping and legal, accounting or regulatory requirements. The retention period may therefore vary according to the nature of the relationship and the information involved.
7. Your privacy rights
Depending on the law that applies to you and to the processing, you may have rights to request access to personal information, correction of inaccurate information, erasure, restriction, withdrawal of consent, objection to certain processing, portability of certain information or grievance redressal.
To make a privacy request, email info@ehelpglobal.com. We may need to verify your identity before acting on a request. Some rights are subject to legal exceptions and may not apply in every circumstance.
9. Security
We use organisational and technical measures intended to protect information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure, so information should be shared through the channel appropriate to its sensitivity.
10. Third-party websites
Our website may link to third-party websites or platforms. Their privacy practices are governed by their own notices, and we are not responsible for the content or privacy practices of independent third parties.
11. Changes to this policy
We may update this policy when our website, services or legal obligations change. The latest version will be posted on this page with an updated revision date.
12. Contact us
For privacy questions or requests: