Business Support Services
Many entrepreneurs have neither the resources nor the inclination to hire permanent employees to manage the administrative tasks that come with running a business. eHelpGlobal provides a virtual solution to the needs of small businesses at cost effective hourly rate.
eHelpGlobal Virtual Assistant services have been created to give you a cost effective and fully customisable solution to the traditional risks associated with employing staff. Our teams of Virtual Assistants have the experience and knowledge to support your business and administrative needs. Allowing you to benefit from increased time management, cost savings and improved customer service levels.
Benefits of working with Virtual Assistant are:
-You do not pay any employment costs such as PAYE, NI, sick pay, maternity pay, or holiday pay.
-Only pay for the hours or assistance you need, but to your clients it will look like you have a dedicated PA giving a professional feel to your business.
-No training costs, a Virtual Assistant will keep up to date with all training ensuring you keep one step ahead of your competitors.
-You do not need to provide work space for your Virtual Assistant.
These services are offered by our skilled professionals with good analytical skills. Services covered under backend support include but are not limited to providing our clients with:
Online Research
Data Entries
Data Presentations
Social Media Management
Appointment Setting
Industry Knowledge Prep
Image Processing
Lead Generation
Data Extraction
Website Moderation
Data Scrubbing
Voice Transcription
Document Conversion
Advertisement Listing
Call Answering
Document Translation
Form Processing
IPTV Support
Proof Reading
OCR Processing
Classified Management
.
How it works?
Training the agents on your website is a collaborative process. Our operators undergo rigorous training, and we will take a deep dive look into your business to ensure agents know the key information. The set-up process essentially involves following steps:
STEP 1
Learn & Prepare
Let us understand your business needs and we will tell you how we can accomodate them.
You'll need to write a detailed job description involving:
The scale of your business.
The apps/tools they'll be using.
Past experiences that will make them successful.
A specific list of the tasks that VA will be performing for you. Expected timelines.
Our project managers will take deep dive into your business process and prepare a module for an effective VA training
STEP 2
Training & Review
We select the appropriate VA and also involve you also in the interview process if requested. We train the VA based on the process guidelines so they are experts in your product or service. Your assigned project manager will review & revise the process guidelines with you until you feel comfortable with the approach and verbiage VA will use with your customers. This training can take from few days to a week depending on the intricate details involved and the scope of support.
STEP 3
Test & Implement
After several test sessions under your supervision and once you approve, your VA will take over the process. You will have 24/7 real time communication over Skype or other instant messenger services to relay live feedback/updates pertaining to the tasks any time of the day to VA and his manager. You will get alert on Skype as soon VA logs-in for the job and logs-out to keep track of attendance and hours of coverge. The VA will be just like an employee of your own.
..
Pricing & Packages
eHelpGlobal offers most cost effective packages for small and medium businesses.
Avail upto 10% OFF on Quarterly and Annual Payments.
Live Chat / Email Support Packages
|
LC-Starter |
LC-Standard |
LC-Pro |
| Monthly Price in USD |
$229 |
$299 |
$599 |
| Coverage per week (Hrs / Days) |
8 / 5 |
8 / 7 |
24 / 7 |
| Unlimited Replies |
✔ |
✔ |
✔ |
| Scheduled Reporting |
✔ |
✔ |
✔ |
| Free Setup & App (Optional) |
✔ |
✔ |
✔ |
| Pro-active Chats |
✔ |
✔ |
✔ |
| Branding & Customization |
|
✔ |
✔ |
| SSL & Card Masking |
✔ |
✔ |
✔ |
| Real Time Lead Escalation |
✔ |
✔ |
✔ |
| Implementation Time |
1 to 2 days |
2 to 3 days |
2 to 5 days |
No Hidden Fee. No Contacts. Cancel Anytime.
SLA
Service Level Agreements
, NDA
Non-Disclosure Agreements
, KB
Knowledge-base for Customer and Agents
, DID
Direct inward Calling Phone number or Toll-Free Number
and CRM
Customer Relationship Management Tool
Available.
24/7 Account Manager on Skype. |
All prices quoted above are for a single shared
Shared seat includes non-dedicated operator resources who work on multiple websites at the same time.
seat agent per month.
For enterprises requiring priority
Priority seat includes semi-dedicated operator resources where during the busy hours they work on your website and during the off-peak hours same operator resources are applied to other businesses.
or dedicated
In this option the resources are fully dedicated to a business. Can be combined with shared or priority seat agents to meet the peak hours requirements.
agents support, or bespoke
combo packages, kindly contact us for a custom quotation. |
#Indicative Pricing for Basic Support. Pricing is customized based on factors like project complexity, chat volume, agent skillset and no. of hours or terms of contract.
Managed Virtual Assistant Pricing:
Any VA Support services that do not directly pertain to providing Live Chat or Email Support start at USD 3/HR.
Minimum Retainer: USD 21
...
FREE TRIAL
Test drive our powerful capabilities and see how easy it is to amaze your customers with faster, more responsive service.
We offer 3 to 14 days Free Trial. Fully functional, no credit card required. You are under no obligation when you try our service. You can cancel at any time plus you keep all the leads. You have nothing to lose and everything to gain.