Real time communication and collaboration is essential to make customers contented. Previously, online businesses used traditional methods like telephone calls, emails and messages to answer the questions of the customers. Hiring live chat support is the most viable solution to progress the business in a small budget.
How can we help in your business?
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Our chat operators are ready to assist with sales and customer support 24/7. Our live chat software and operator service will provide you with some of the most experienced online chat operators, management teams and cutting edge technology in the chat service industry. We are focused on increasing sales, customer loyalty and providing 24/7 live chat for your website.
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We enable real time chat for your website by customizing chat operator windows, system messages and chat operator greetings. Our goal is to become a transparent representation of your online business. Whether your online business is travel, real estate, auto sales, web hosting, web design, education or insurance, our live chat operator services will improve customer retention and increase your sales and meet customer support requirements effectively.
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With over 60% of online customers abandoning shopping carts due to lack of customer support. Our chat operators ensure retention and greater profitability.
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Our live chat agents will send you leads and chat information in real-time emails or reports as you instruct. We can even enter pertinent information into your website contact form or open a support ticket for the customer.
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In additional to the customer relations aspect, live chat operators can also add to the sales function of the website. Trained sales professionals and managers can convert prospective customers to buying customers right online. Think about it this way, someone who may be on the fence about buying something can be pushed off the fence by a chat operator whereas with a static site that person may go elsewhere. You have a 50/50 shot at getting that customer so why take the risk? Business is war and you need all the tools you can get to win. The competitive advantage of having a site with live chat speaks for itself.
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It doesn’t matter what business you are in a live chat operator can increase your cyber sales many times over. As far as cost goes it really is negligible. For very little money you can have your site attended to 24/7 365 days a year. It is really a no brainer especially if you are in a business like real estate, automotive service or run an online auction house. It’s certainly not limited though; chat services are appropriate for any online business regardless of product or service.
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Our online chat operators are dedicated to service your visitors from start to finish with just a mouse-click away. We offer multiple service levels at extremely competitive pricing with no long-term contracts.
Whether the economy is doing great or going down, if you are running a business and that too online business then you have to find good customers and the strategies to how to hold them. Some elements in the business are sure fire, when we talk about customer service, it has to be excellent. Time and cost that is required to acquire a customer is associated with the efforts you are putting in.
According to experts to gain a customer you need to spend more than to keep the customer who once bought product/service from you. So now the question is that how you can keep them without spending much on it. Well, live chat for website is the feasible and affordable solution to it. You can assure excellent services before and after purchase through live chat for website.
Hiring live chat operators add a component that gets lost on most websites, personal service. The one thing that has been left out of the cyber space business model up until a few years ago was personal contact. Luckily, that is no longer the case. With live chat your website can now be attended to 24/7 by an actual person able to answer all of your customer’s questions while also acting as a sales ambassador. It is actually quite amazing and can change any business, which is doing business on the net, for the better.
The most obvious benefit of having a live chat operator is for customer service reasons. There is nothing more aggravating than going online to find something out and the information isn’t there; causing you to have to ring up an 800 line or send an e-mail with no idea of when it will be returned. Live chat takes this “headache†away. Being able to have access to a real person with the answers is like having an oasis in a sea of garbage. That kind of attention to detail is what retains customers and converts potential customers into sales. And, for all businesses customer retention is as important as getting new customers.
