Email is a virtual communication system that has transformed the way companies conduct business. In today's world customer support relies heavily on email. With the advancement of businesses that do transactions online, the customer support by email is literally a great tool to manage your overall business and customer relations.
How we can help your business?
Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including Email support services. We offer Email support services for technical as well as non-technical products and services.
-
An effective and comprehensive Email support program serves the customers of your organization as well as other businesses seeking documented information from you. Email support for customers means that they can seek information about advertised products/services, ask questions (technical or non-technical in nature) about the product/service they purchased from you, and require clarifications for pending queries/escalations among other general inquiries. In such situations, your business needs an effective Email support program that is handled by a specialized staff capable of replying to customer Emails in a prompt, professional, concise and comprehensive manner.
There is also a need to solve customer issues with a view to increase customer satisfaction. The need to go the extra mile in case of Email support is because it is a tangible proof of the interaction between you and your customers. Every type of information exchanged through Emails should be according to company policies and requirements, written correctly and yet good enough to answer the customer's questions. Any compromises in this regard can create problems for the company instead of solving them.
-
For business to business (B2B) Email communications and marketing programs, the need to represent the company in a good light is more important for the organization. The quality of information provided through Emails should be able to make a good impression and a lasting impact on the customers and other businesses in order for the Email program/strategy to be beneficial.
Offshoring business email support services enables you to balance load between peak and off-peak periods.As a result, it makes sense to outsource web-based support systems so that you can maximize focus on core competencies.
-
Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.
Offshoring email support services to eHelpGLobal
eHelpGlobal live agents helps you by having your customer's email queries answered promptly, efficiently and accurately.
Experienced workforce - At eHelpGlobal we have a highly skilled, trained and experienced team of call center professionals who are well-trained in the providing competent non voice support services. Our skilled email support professionals can answer all your emails with appropriate and prompt replies. eHelpGlobal's email support professionals are skilled in customer care, technical support, order fulfillment, verification, complete query resolution and resolving escalated cases.
Reliable email support services - You can be assured that your emails will be answered accurately, within a fast turnaround time. Since our professionals work on a 24x7x365 days basis, none of your emails will go unanswered. Outsource to EHelpGlobal and get access to high-quality non voice support services at a cost-effective price.
Domain expertise - Our team can efficiently answer a number of email queries related to service-related queries, queries regarding complaints billing, product queries, after sales queries, information queries. We can also use email support services to up-sell and cross-sell your organization's products and services. Our team can also collect feedback from your customers.
Increased customer satisfaction - Since all your customers' queries will be answered on a 24x7x365 days basis, there would be no need for you to state your business hours to your customers. You can save on investing in a customer support or call center team and you can concentrate more on your core business functions. Outsourcing email support services to EHelpGlobal can help you benefit from increased customer service quality and availability
Advantages of offshoring non voice support services to eHelpGlobal
- High-quality and professional email support services at a cost-effective price
- Stringent quality control processes to ensure quality at every stage
- Fast and accurate replies to email queries on a 24x7x365 days basis
- Experienced, qualified and trained email support professionals
- Quick turnaround time
