ISO/IEC 27001
eHELP GLOBAL maintains a valid ISO/IEC 27001 certification supporting our information-security management framework. Engagement controls are then adapted to the systems, access model and operating requirements agreed with each client.
Security & compliance
Confidential delivery for long-term, behind-the-scenes partnerships.
Our operating model is designed around controlled access, client-defined processes, confidentiality and technology environments that support privacy-conscious and regulated operations.
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Trust framework
ISO/IEC 27001 CertifiedGDPR-conscious deliveryHIPAA-compliant infrastructure providersNDA-based client relationships
Our approach
Security is part of the operating model, not a footer badge.
Controls are applied according to the systems, data, geography and responsibilities involved in each engagement.
GDPR
We support privacy-conscious delivery and use GDPR-compliant infrastructure and technology providers for relevant service environments. Data access and handling can be limited to the information required for the approved workflow.
HIPAA
Where healthcare-related workflows require it, service environments can use HIPAA-compliant infrastructure and technology providers. The exact technical and contractual scope must be defined before any regulated workflow begins.
Confidentiality & NDAs
Many engagements operate under non-disclosure agreements, allowing our teams to function as a seamless extension of the client organisation. Public case studies therefore remain anonymised unless a client gives explicit permission.
Client-Controlled Systems
Where appropriate, work is performed directly within client-selected platforms and environments, reducing unnecessary duplication of business data. This also allows the client to retain visibility over permissions, logs and workflow changes.
Access Control
Access can be structured around role requirements, approved tools, defined escalation paths and client-specific operational policies. Permissions can be reviewed as responsibilities or project scope change.
Data handling
Work where the client needs the work to happen.
For many managed-service engagements, our teams operate inside client-controlled systems, cloud environments and support platforms. This allows clients to retain control over core business data, permissions and retention policies.
Specific controls, storage locations and compliance responsibilities are defined according to the scope of each engagement.
Least necessary accessAccess is limited to the systems and information required for the assigned role, with additional permissions introduced only when the approved workflow genuinely needs them.
Client-defined workflowsProcesses, quality checks and escalation routes can follow the client’s internal policies so that outsourced work remains aligned with the wider organisation.
Controlled collaborationApproved support, communication and remote-access tools can be used according to engagement needs, with clear expectations for sharing, storage and handover.
Confidential by designClient identities, operating details and commercial relationships are not publicly disclosed without permission, including in examples and portfolio material.
Compliance note
Regulatory obligations depend on the nature of the service, data involved, geography and contractual scope. We work with clients to align the delivery environment and operating procedures with the requirements applicable to the engagement.
Planning a sensitive workflow?